Understanding compassionate care behaviour of Nurses in developing countries: A qualitative investigation from public sector hospital of Pakistan
Understanding compassionate care behaviour of Nurses in developing countries: A qualitative investigation from public sector hospital of Pakistan
KOUSAR PERVEEN1*, MUHAMMAD AFZAL1, SANA SEHAR1 & SYED AMIR GILANI2
ABSTRACT
Todays‟ healthcare sector is striving to provide medical services that satisfy a patient both physically and mentally. The state of the art medical facilities may endow patients‟ physical health but patients‟ emotional well-being depends on how healthcare personnel treat patients during the curing process. In this regard, the extant literature suggests that compassionate care behaviour of healthcare personnel plays the leading role. However, scant attention has been paid to understand the phenomena of compassionate care in developing countries. Therefore, current study aims to conduct an in-depth qualitative phenomenological investigation from a healthcare sector of a developing country i.e., Pakistan. For this purpose, current study conducts semi-structured interviews of registered nurses of a public sector hospital. This study selects nurses as unit of analysis because patients deal the most with nursing staff during their stay in the hospital. The findings of current study revealed that nursing staff have comprehensive understanding of a compassionate care behaviour. Nursing staff actively pursue to provide compassionate care to patients in distress which is motivated by some personal and professional factors. In addition, current study tries to explore the organizational factors that contribute to enhance compassionate care behaviour among nurses in public sector hospitals. In doing so, this study makes several theoretical and practical contributions to the extant literature on compassionate care behaviour.
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