STATUS OF PERFORMANCE MEASUREMENT SYSTEMS IN INFRASTRUCTURE CONSTRUCTION FIRMS OF PAKISTAN
Asadullah Saleem* and Nadeem Ehsan*
ABSTRACT
Construction sector,even in developed countries, is criticized for sub-optimal performance. The situation is no different in case of Pakistan construction industry. Being regarded as an answer to challenges framed by globalized competitive environment, performance measurement discipline has received much attention among researchers and construction firms during last two decades. Before a solution in the form of a suitable performance measurement framework could be prescribed to domestic firms to solve performance related problems, it is a pre-condition that one gets to know the health of performance measurement system (PMS) currently practised by these organizations. Questionnaire based survey revealed that there is an empirical evidence that most of the infrastructure firms find their PMS in need of urgent attention while one third of the surveyed firms consider their system needs improvement. Analysis of the results points out that current PMSs ignore the performance information needs of critical stakeholders like employees, customers and suppliers. Further the system design is marred by short-termism and less attention is paid to non-financial
performance drivers necessary for achieving long term goals.
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December 2012
Vol 31 No 2 (2012)
