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Quality Assessment of Cafeteria Services Provided at a Public Sector Medical College Karachi, Pakistan

Quality Assessment of Cafeteria Services Provided at a Public Sector Medical College Karachi, Pakistan

Nighat Nisar*, Hasina Maham Qadri, Asad Afridi, Muhammad Sami Khan, Muhammad Abdullah Khan

Department of Community Medicine, Dow University of Health Sciences, Mission Rd, New Labour Colony Nanakwara, Karachi, Sindh 74200, Pakistan.

 
*Correspondence | Nighat Nisar, Department of Community Medicine, Dow University of Health Sciences, Mission Rd, New Labour Colony Nanakwara, Karachi, Sindh 74200, Pakistan; Email: nighat.nisar@duhs.edu.pk

ABSTRACT

This study was conducted to determine the quality of services and significant factors leading to students’ level of satisfaction towards services provided by cafeterias in public sector medical institute of Karachi, Pakistan. A cross sectional study design was adopted with a sample size of 318 round of to 400 and by using qouta sampling. A self-administered questionnaire was used to collect data regarding cafeteria use, food consumption, frequency, waiting time, cost, ambience, attitude of cafeteria staff, and cleanliness after taking informed consent. The study findings revealed that majority of students reported high cost of meals in the cafeteria as compared to the local market. The food items such as snacks and cold drinks were found expensive as compared to local market. About half of the study participants reported that the cost of mineral water was high in the cafeteria as compared to the local market. Forty-two percent of the students were not satisfied with the staff attitude and dissatisfied with the availability of food. The study findings reported that cost, availability of food and staff attitude should need improvement to maintain quality of cafeteria services so that majority of the students become satisfied with services available at the campus cafeteria.

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Pakistan Journal of Zoology

February

Pakistan J. Zool., Vol. 56, Iss. 1, pp. 01-501

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